REQUEST SUPPORT

If You're an MSP Dealing With an Active Cybersecurity Incident, Start Here.

Submit a brief request describing your situation. We'll review for fit and capacity, then respond. Confidentiality respected throughout.

WHAT TO EXPECT

What Happens After You Reach Out

Knowing what comes next is part of the support. Here's the process, plainly.

01

You Describe the Situation

Incident, impact, immediate concerns. Operational intake, not a sales form.

02

We Review for Fit and Capacity

Assessed promptly. Not all requests become active cases.

03

Guided Advisory Support

If accepted, experienced practitioners provide guided advisory support — within defined scope, focused on stabilization.

04

Stabilization and Responsible Transition

Time-bound, focused on stabilization and responsible transition back to your team.

Confidentiality

Your information will be kept confidential and used solely for the purpose of assisting you. We will not share your details with third parties without your consent.

BEFORE YOU SUBMIT

Important to Know

MSP911 operates within real boundaries. Knowing them up front respects your time and ours.

  • Capacity-constrained — not every request becomes an active case, but every request gets a response
  • Advisory only — MSP911 does not take operational control of your environment
  • Not a replacement — for forensics, legal counsel, insurance, or formal IR providers
  • Confidentiality respected — case details are not shared outside the program
  • No cost — ever, to the MSP or to your clients
SUBMIT A REQUEST

Request Support

Brief, focused intake. Designed to get the program enough context to triage quickly without slowing you down.

Case details are confidential and used only to evaluate and provide support. Not shared outside the program.

ALTERNATIVES

If This Isn't Right for You

If MSP911 isn't the right fit for your situation — or if you need formal incident response, forensics, or legal counsel — those are essential and we will tell you so.

The program supports MSPs; it does not replace specialized providers.

Ready to submit a request?

Describe your situation and the MSP911 team will review it for fit and capacity.