MSP911 provides structured advisory support to Managed Service Providers during cybersecurity incidents, helping teams stabilize environments and navigate high-pressure decision-making.
The discipline is what makes the program sustainable and trustworthy.
MSP describes incident, impact, and concerns. Operational intake, not a sales form. Confidentiality respected throughout.
Each request assessed for fit, scope, and capacity. Not all requests become active cases. Every request gets a response
Experienced volunteers provide advisory support. The MSP retains full ownership of environment, decisions, and client relationships throughout.
Engagements are time-bound. Focused on stabilization and responsible handoff. No ongoing dependency, no retainer, no sales follow-up.
It does not replace managed incident response providers, legal counsel, insurance providers, or forensic firms. MSPs retain full ownership of decisions and client relationships at all times.
ADVISORY
Volunteers provide guidance, perspective, and playbooks. They do not take operational control of the MSP’s environment.
OWNERSHIP
The MSP owns every decision, every client communication, and every action taken in their environment. MSP911 informs — it does not replace — that judgment.
ESCALATION
If a case requires forensics, legal, or formal IR, we will say so plainly. Knowing when to escalate is part of the support.
MSP911 also develops resources for the broader MSP community: incident response planning guidance, training materials, and anonymized knowledge base content distilled from common patterns observed across cases. These are made available through the CyberRISE ecosystem.
If you’re in incident, the next step is the request form. If you’re a practitioner who wants to help, the next step is volunteering.