Are you a Managed Service Provider (MSP) in mid-incident? Overwhelmed? MSP911 provides experienced practitioners, proven playbooks, and advisory support to help your team stabilize. No cost. No strings.
Time constraints, incomplete information, client impact, and limited internal resources can turn a manageable incident into a prolonged crisis. MSP911 exists to support MSPs at the moment clarity is most needed — providing experienced guidance without adding financial burden or disrupting client ownership.
Hours feel like minutes. Decisions need to be made faster than the information allows. Pressure compounds.
Small and mid-sized MSPs rarely have a dedicated IR team. The same people running the business are running the incident.
Every minute the incident continues, client trust erodes. The MSP is on the front line of both the incident and the relationship.
Case-based advisory support during cybersecurity incidents. The model is deliberately structured — for MSPs' protection and for the program's sustainability.
Advisory in nature. Capacity-constrained. 50+ MSPs supported to date.
MSP911 works because the boundaries are real and enforced.
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MSP911 provides advisory support during a discrete case. It does not replace a managed IR provider, retainer, or service contract.
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There is no cost to the MSP. Ever. MSP911 is a nonprofit support program, not a sales channel.
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MSP911 supports the MSP’s decisions. It does not replace forensic firms, legal counsel, or insurance providers — and will tell you when one of those is needed.
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Volunteers cannot solicit, market to, or provide paid services to MSPs or their clients during or after an engagement (within defined time constraints). Enforced.
MSP911 works because the boundaries are real and enforced.
The primary audience. MSPs experiencing an active cybersecurity incident — submit a request through Get Help.
MSPs facing severe operational pressure short of an active incident may also request support. Cases reviewed for fit.
Experienced cybersecurity professionals providing advisory support during incidents. Vetted, governed, conflict-of-interest protections enforced.
Organizations supporting the MSP911 mission through sponsorship, in-kind contribution, or community engagement.
Impact is reviewed periodically to ensure responsible engagement, capacity alignment, and program effectiveness. Anonymized patterns from cases inform the other CyberRISE Programs and the broader CyberRISE knowledge base.
MSP911 is one of three programs operated by CyberRISE, a 501(c)(3) nonprofit dedicated to strengthening the cybersecurity ecosystem. The Hackening builds the talent pipeline. Framework Maps strengthens practitioner clarity. MSP911 supports MSPs in active incidents. Three programs. One mission.
MSP911 is powered by experienced practitioners willing to show up for MSPs in their hardest moments. There’s a role for every part of the community.